RETAIL SECURITY GUARDS

For an effective strategy to overcome retail crime, that cost the sector £613M last year, we strongly urge cooperation and engagement between private sector and public security.

There is no profile of a typical shoplifter, most retail crimes being crime opportunity, meaning that shoplifters will target high valuable with a minimum risk and effort.

With the ASCONE (Approach, Selection, Concealment, Observation, Non-Payment, Exit) checklist, SHIELD security guards will assess any possible shoplifter.

Another concerning aspect to consider, especially to big retail stores and mall is pickpoketing. Thieves will seize any opportunity especially around the holidays where is getting extremely crowded to make off with customers goods.

What SHIELD can do for YOU

Implementing a policy and train staff, not only SHIELD security guards, but also your staff form the sale assistant to the manager, by putting into practice a clear shoplifting procedure.

Optimise the store layout to create a less thief friendly environment and placing security guards not only on the egress points, but also on vulnerable corners. In more depth details, providing attendance to fitting rooms where shoplifters can easily remove security tags. Instruct security guards to perform a routine security check on the RFID detection system, before opening the store and after closing time.

Carry out a customer service strategy by greeting genuine customers, but also making aware potential shoplifters of our presence, preventing them of risking being caught. CCTV equipments installed on the premises will be less effective without the presence of an SHIELD security guard that will observe customers behaviour and act as a deterrent.

Implementing a procedure for a lost child in accordance with the 2003 Licensing Act and the protection of children from harm, and setting an agreed Collection Point for re-uniting with parents. Enforce a pickpocketing procedure and deter the thieves before they make off with their capture.

Furthermore, we can ensure safety for fashion shows and SHIELD your models with our VIP Protection operatives. In addition, if you’re hosting an annual meeting or Christmas Party, our Event Security will assist you all the way providing the protection of the venue

How SHIELD do it for YOU

In order to consolidate a solid security foundation, we need to identify your premises weaknesses, by performing a risk assessment. This will include, but not limited to storing equipments, digital and physical data and people. After a report is drawn, SHIELD will revise all elements of risk in the store, and with the management decide on the final resolution. Once agreed on all security aspects related with health; safety, we will implement as of now those policies. According to the in house policies and Security Industry Authority regulations, SHIELD security guards will provide a permanent visible presence on the shop floor, deterring shoplifters, pickpoketing and securing the staff and customers safety.

Your weakness will be reduced, and the integrity of your retail store will be diminish by the presence of an SHIELD Security Guard.

A RETAIL SECURITY GUARD WILL ENSURE

  • A high standard of physical fitness and strength
  • Smart appearance
  • Reliability and trustworthy
  • Proactive Onsite Crime Prevention
  • Controlling of Access Points
  • Professional Static and Foot Patrol
  • Deterring of trespassers, vandals and thieves
  • Diminish site vulnerability
  • A mature and positive attitude at work
  • A polite and courteous demeanour
  • Responsive to alarms and calls of distress
  • Ability to write reports and follow written instructions
  • Ability to maintain confidentiality of information
  • Ability to handle and resolve conflicts in an effective manner
  • Ability to challenge people when necessary

FREQUENTLY ASKED QUESTIONS

What if I want to change only the service provider, but keep the existing security guards?

It's understandable that a relationship at work can develop and you may have certain feelings of trust toward your security guards. If they meet your expectations, it's fair enough to meet ours as well. A through screening will be conducted to ensure our policies are met, and our reputation will not be affected.

Will this process disrupt our business?

Most certainly not. If, for any reason, they will not pass our vetting screen, SHIELD will supply your business with a different security guard.

How will this transition occur?

SHIELD will ensure a smoothly transition to prevent affecting any aspect of your business. If is that case, once the contract with a previous service provider reaches to an end, SHIELD will take over as the new provider in order to deliver a quality service.

Some of our suppliers deliveries arrive late. Can we keep a record of this?

As instructed by your management, our security guards will log any deliveries, sign for them and bring them to your office, alternatively will inform you to pick them up straight away.

We will like to organise our annual Christmas Party. Can you provide security at a venue we book?

Yes, we can. Our Private Event security team will ensure a smoothly run with a minimum of disturbance and absolutely no impact will affect your guest's comfort.

What does 100% money-back policy means?

It means that, for any reason, if you're not satisfied with our services for any given day, we will not charge you for those services provided for that granted day.

How long is the contract?

The normal period of contract is twelve months. However, SHIELD has a different approach with no fix term. For new customers please request a quote.

If you organise a fashion show to lunch new products, a VIP Protection Operatives will look after the wellbeing of your models and designers ensuring their personal safety at all time.

When your store hosts a resort wear or private event for your most loyal customers, SHIELD Event Security team will ensure discretion and privacy confirming only the guest on the checklist will attend.