HOTEL SECURITY GUARDS

From major brands to luxury boutique and chic rural hotels along with independent owners, one common ambition is the same, delivering of perfection and unforgettable experience for clientele.

Alongside with customer service hotels, security is vital to preserve the establishment reputation.

Criminal activities around hotel premises are often targeted by thieves who will look for opportunities of stealing belongings from reception, car park or even their customers private rooms. Your receptionist may get distracted ensuring guests are having a welcoming arrival or responding to a query, leaving unattended valuable unwatched.

To overcome these possible scenarios and avoid unpleasant situations, SHIELD security guards will protect your premises 24 hours a day, seven days a week.

What SHIELD can do for YOU

Accordingly, with their position, all security guards will have different duties and responsibilities to ensure a top-notch service and a protected environment for hotel employees and guests. They will warrant your hotel reception safety, act as a concierge for guest coming to check in and escort cashier during transportation of valuables. The car park will be permanently patrolled to ensure a visual presence and discourage any potential criminal activities. Your control room will be supervised by a CCTV security guard that will make sure to spot any hazardous situation before it sparkles into a disaster. A team leader will be available to your help and liaise with all concerns to the security guards deployed on the perimeter. In addition, we can provide a personal VIP protection, for special clients as well as private events security for any social catering event, banquet or gala.

How SHIELD do it for YOU

We will carry out a risk assessment on your hotel and surrounding area to learn about any factors such as pubs and clubs that may disturb your guest arrival over night. When the assessment is complete, we will review in deep through all aspects relating with Health & Safety and security with the management, an adjust to overcoming your budget. After this step, implementation of procedures and deploying of security guards on your hotel will be executed to ensure the superiority of services and engagement for your guests.

A Hotel Security Guard isn't just "a concierge" - is the ambassador of brand loyalty.

A HOTEL SECURITY GUARDS WILL ENSURE

  • A high standard of physical fitness and strength
  • Smart appearance
  • Reliability and trustworthy
  • Proactive onsite crime prevention
  • Controlling of access points
  • Customers vehicle checks in the car park
  • Professional static and foot patrol
  • Deterring of trespassers, vandals and thieves
  • Diminish hotel premises vulnerability
  • A mature and positive attitude at work
  • A polite and courteous demeanour
  • Responsive to alarms and calls of distress
  • Ability to write reports and follow written instructions
  • Ability to maintain confidentiality of information
  • Ability to handle and resolve conflicts in an effective manner
  • Ability to challenge people when necessary

FREQUENTLY ASKED QUESTIONS

Will this process of implementing the security procedures disrupt our business?
No. Every security procedures and implementations will be made in the background without disturbing clients and hotel staff.
If there's a bomb threat phone call how should we respond?
Before liaising with the management and inform The Police, our security guard will follow the guidance procedure and gather as much information's from the caller related with emplacement, dimension, when is it going to explode and motives for such a threat.
Some of our supplier’s deliveries arrive late. Can we keep a record of this?

If instructed by your management, our security guards will log any deliveries, sign for them and bring them to your office, alternatively will inform you to pick them up straight away.

Some of our clients requested in the past a private banquet in our restaurant. Can you provide security to ensure their intimacy and kindly guide other hotel guests to the cafeteria and bar?

Yes, we can. Our Private Event security team will ensure a smoothly run with a minimum of disturbance and absolutely no impact will affect your guest's comfort.

What does 100% money-back policy mean?

It means that, for any reason, if you're not satisfied with our services for any given day, we will not charge you for those services provided for that granted day.

How long is the contract?

The normal period of contract is twelve months. However, SHIELD has a different approach with no fix term. For new customers please request a quote.

Distinct clients may require additional safety apart from the hotel service provided. To ensure their needs, we can offer a personal VIP Protection for their entire staying at your hotel, and journeys they undertake.

For any banquet or social occasion your hotel host for the clientele, the safety of your guests must be a top notch. A Private Event Security team will ensure your customer safety and satisfaction.